Frequently Asked Questions

Neurocounselling is a specialised modality of counselling and means your therapy and the support you receive is informed by neuroscience, and implemented with neuro-based interventions.

This will depend on your needs and goals. Neurocounselling involves neuro-informed talk and listening therapy. Some people prefer talk therapy, for some people talking feels very uncomfortable. During neurocounselling sessions you will share what you feel comfortable sharing, listen to neuromodulated music, complete therapeutic activities that feel right for you, and plan for your future. You will experience neurocounselling as a collaborative process that supports healthy brain and autonomic nervous system (ANS) functioning. We will regularly be checking in to measure how the therapy is working for you.

'Perinatal' is the stage that encompasses both the antenatal and postnatal period (before and after birth), and can continue into the first few years of your child's life.

Our sessions are via telehealth, through a secure and encrypted platform provided by Halaxy Pty Ltd. You can choose video or voice calls. This is completely up to you and varies depending on how you're feeling and what you are comfortable with.

To make an appointment, follow the steps below. You can also follow the links by clicking on the yellow 'Schedule Now' button in menu bar, found at the top of every website page:

• if you are a new client, begin with the free 15 minute consult bookings so that we can explore if our support is right for you.

• if you are a returning client, please choose from the appointment STEPS that support the stage of neurocounselling that you are in.

• whether you are a new or returning client, find an available time that works for you on the bookings calendar. You will be able to access this after you click on an appointment STEP on the bookings page.

• once payment has been completed, check that you've received a text or confirmation email, as well as your receipt in your email inbox (please check your spam or junk folder, if our bookings email address isn't saved it may be diverted to these folders).

• please note that all appointments will receive a telehealth session link.

• If you have any questions or feedback about our bookings process please contact us.

Our rates vary depending on the kind of support you are seeking, please see our rates page for details. You can find the link at the top of the page in the menu bar, under 'MORE'.

Don't let our rate discourage you from contacting us. Our standard rate is set to ensure that we are able to cover the costs of running the practice, but we do have a reduced rate arrangement for people who find the standard rate too high for their budget. We have a limited amount of reduced rate places available so please feel free to contact us for a confidential and non-judgmental chat while we work out the best arrangement for you and your family. If needed we also work closely with organisations that are able to cover the cost for eligible clients. This involves filling out a short form, and an initial confidential conversation with the organisations friendly provider. To be eligible: - you will have an education or employment goal. - be able to briefly explain how your mental health is impacting your ability to pursue this goal. - be unemployed for a period of time or not enrolled in education/ training. - be between the ages of 17-64 If you want to create a better life for you and your family, are experiencing financial hardship and feel overwhelmed at the idea of education and employment, this is a good place to start. The focus here is to address barriers holding you back, while assisting you to move towards a sustainable future and a life you love.

A standard appointment goes for 50 minutes. This varies though depending on your needs. We offer appointments that extend to 80 minutes to accommodate assessments and more complex needs.

To ensure that we can accommodate all of our clients, and maintain a smooth running schedule for everyone, we require a minimum of 24 hours' notice for session cancellations or rescheduling. We know that unexpected circumstances can arise, and providing us with enough notice helps us to assist those who are on the waitlist.

For cancellations made with less than 24 hours' notice or missed appointments, a cancellation fee equal to the full session rate (100%) will be charged. Your cooperation allows for the provision of appropriate care to all of our clients. If you have any questions or concerns, please don't hesitate to contact us.

Refunds are provided for your pre-paid appointment(s) where 24 hrs notice has been given. This means that the refund request has been made prior to the the date of the appointment(s) and that there is a minimum of 24 hours before your booked appointment time. If therapy has begun and you are continuing with this service, pre-paid credit is applied to your future appointment(s). If pre-paid credit for your next appointment is not appropriate due to financial hardship, our next step together will be to link you in with a community partner who can assist with your ongoing session costs. If this is not something you would like to do, our sessions will pause until session costs can be covered. We work collaboratively with financial counsellors that offer help to our clients who are experiencing financial stress. If you need to speak to us regarding a referral to free financial counselling, please don't hesitate to reach out. There are kind, helpful, highly experienced and non-judgemental people who specialise in helping people to get financially back on track.

Your privacy and confidential information is taken very seriously and managed in accordance to strict Australian privacy laws. The practice operates on the Halaxy Pty Ltd's secure and compliant platform. You can read about Halaxy's security measures here.